AI-Powered Conversational Chatbot for Miden
Business Problem
Miden’s customer support and financial data retrieval process faced challenges such as:
About Miden
Miden is a modern issuer processor and banking stack that enables businesses to integrate financial features, including seamless payments, reconciliation, instant virtual cards, and account opening. They are on a mission to redefine financial transactions with enhanced security and efficiency. To enhance user experience and operational efficiency, Miden sought to implement an AI-driven chatbot for financial queries and customer support.
Solution
goML partnered with Miden to develop an AI-powered Conversational Chatbot using AWS Bedrock, enabling seamless financial data access and customer interactions. This 8-week initiative significantly reduced support costs and improved response efficiency.
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Conversational AI Chatbot – Developed using AWS Bedrock with Claude V3, enabling natural language interactions for financial queries.
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Training & Enablement – Provided Miden’s team with AI adoption strategies and chatbot performance monitoring tools.
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Secure API Integration – Connected the chatbot to Miden’s internal financial systems via AWS API Gateway and Lambda.
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Scalable & Secure Architecture – Implemented AWS IAM, CloudFormation, and CloudTrail for robust security and compliance.
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Automated Query Resolution – AI-driven NLP capabilities enabled real-time query handling and reduced the need for manual intervention.
