Business Problem
In today’s fast-paced business landscape, organizations are constantly seeking innovative solutions to optimize their operations and maximize productivity. At the forefront of this transformation is SurePeople, a leading provider of cutting-edge platforms that empower individuals, teams, and organizations to achieve extraordinary outcomes through the power of people science. SurePeople’s platform, powered by the revolutionary Prism psychometric algorithm and Machine Learning technology, offers invaluable insights into people’s behavior, enabling organizations to better understand and manage their teams. However, as businesses evolve and the demand for personalized solutions grows, there arises a need to enhance the platform’s capabilities to deliver a superior user experience, targeted insights, actionable recommendations, and voice-based interaction capabilities. Enter GoML, a pioneer in Generative AI applications, partnering with Lyzr, renowned for its expertise in building cutting-edge Generative AI solutions. Together, they aim to elevate SurePeople’s platform to new heights by integrating Lyzr’s SDKs and deploying advanced AI models to address the evolving needs of their clients.
Solutions:
The proposed solution entails an end-to-end approach, encompassing comprehensive data preparation, model building, prompt design, and engineering, as well as the development of text-to-voice and voice-to-text capabilities. Leveraging Lyzr’s SDKs, GoML will ensure seamless integration and deployment of these enhancements, enhancing the platform’s functionality and user experience.
The solution addresses key use cases identified by SurePeople, including:
Coaching for Team Leader Module: Utilizing Lyzr’s Content Re-synthesizer SDK, powered by Retrieval Augmented Generation (RAG), to provide coaching-oriented guidance for team leaders.
Meetings Module: Leveraging the same Content Re-synthesizer SDK to offer suggestions for various meeting scenarios, enabled by RAG technology.
Harvard Content and SurePeople Practices Mapping: Employing Lyzr’s Content Tagging SDK, utilizing RAG powered by Hybrid search, to categorize and tag content effectively.
Website QA Bot: Implementing Lyzr’s QA Bot SDK, utilizing RAG for Question Answering, to enable users to query SurePeople website data effectively.
Aris:
- Chatbot: Utilizing Lyzr’s SDK for Retrieval Augmented Generation (RAG) to enable conversational interactions.
- Voice Bot: Enhancing the chatbot with transcribe, summarization, and text-to-speech capabilities for improved user experience.
- RLHF Finetuning SDK: Incorporating reinforced learning human feedback to refine the performance of custom fine-tuned GPT models.
Architecture:
Outcomes:
The implementation of these enhancements yields transformative outcomes for SurePeople and its clients:
- Enhanced User Experience: The platform’s upgraded capabilities provide a seamless and intuitive user experience, fostering 50 % better customer engagement and satisfaction.
- Personalized Insights: With targeted recommendations and coaching, organizations can unlock the full potential of their teams, driving a 60% performance and success increase.
- Efficiency and Productivity: Automation and AI-driven features streamline processes, saving 45% of time and resources while optimizing outcomes.
- Competitive Advantage: By staying at the forefront of AI innovation, SurePeople solidifies its position as a leader in people science, attracting and retaining clients seeking cutting-edge solutions.
