SurePeople Slack In-App Application

Business Problem

 Miscommunication in workplace interactions leads to inefficiencies, misunderstandings, and conflicts, ultimately impacting team productivity and morale. Traditional communication tools fail to account for individual behavioral preferences, often resulting in:

  • Misinterpretation of Messages — Differences in communication styles lead to misunderstandings, and the lack of tone and context adjustment affects clarity and intent.
  • Ineffective Feedback and Collaboration — Absence of personalized insights results in generic and less impactful feedback, while mismatched communication styles hinder efficiency.
  • Challenges in Conflict Management — Difficulty in resolving workplace conflicts due to a lack of tailored communication approaches, leading to misaligned expectations and strained professional relationships.

About Genpact

The SurePeople Slack In-App Application is an AI-powered communication assistant designed to enhance workplace collaboration and understanding by leveraging personalized psychometric insights. Built using the Slack Bolt SDK, this application integrates SurePeople’s Prism Portrait to provide real-time message rephrasing, tailored advice, and behavioral insights.

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Solution

GoML developed the SurePeople Slack In-App Application as an AI-powered communication assistant, addressing workplace communication challenges through the following key components:

1.

SureMessage
AI-driven message rephrasing to align with individual communication styles.

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Conversational AI Engine
Claude API (Anthropic) for empathetic, context-aware response generation.

7.

Security & Privacy
End-to-end encryption and access control mechanisms to protect user data.

2.

SureAdvice
Personalized workplace advice for conflict resolution, motivation, and collaboration.

5.

Slack Integration
Slack Bolt SDK for seamless integration with Slack messaging.

3.

SureInsights
Behavioral insights on colleagues to foster better team interactions.

6.

Optimized Backend Processing
FastAPI to ensure real-time message processing.

Architecture

  • The SurePeople Slack In-App Application follows a multi-layered architecture to deliver personalized and efficient communication support:
  • User Interaction Layer
    • Captures user inputs via Slack (e.g., messages to rephrase, advice topics).
    • Uses the Slack Bolt SDK to initiate appropriate workflows.
  • Processing Layer
    SureMessage (Message Rephrasing)
    • Input: User message requiring rephrasing.
    • Processing: Uses Prism psychometric data and conversation context.
    • AI Model: Bedrock (Claude) API generates refined responses.
    • Output: A rephrased message tailored to the recipient’s communication style.

    SureAdvice (Personalized Advice)
    • Input: User selects a topic (e.g., conflict resolution, motivation).
    • Processing: Analyzes Prism data and user-specific context.
    • AI Model: Bedrock (Claude) API generates actionable insights.
    • Output: Tailored advice for better workplace interactions.

    SureInsights (Behavioral Insights)
    • Input: User queries behavioral insights about a colleague.
    • Processing: Extracts relevant insights from Prism data.
    • AI Model: Bedrock (Claude) API provides structured insights.
    • Output: A detailed understanding of a colleague’s communication style and tendencies.
  • Optimization Layer
    • Backend Infrastructure: FastAPI ensures efficient request handling.
    • Load Balancing: Manages high request volumes with minimal latency.
    • Security: End-to-end encryption and access control protect user privacy.
AI-Powered Workplace Communication with SurePeople Slack App
Outcomes

The implementation of the SurePeople Slack In-App Application resulted in significant improvements in workplace communication:

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Enhanced Communication Efficiency: Messages are more clearly understood, reducing back-and-forth clarifications.

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Improved Team Collaboration: Personalized advice and behavioral insights foster stronger relationships and teamwork.

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Reduction in Workplace Conflicts: AI-driven message rephrasing and conflict resolution strategies lead to smoother interactions.