Business Analyst- Operations

Job Description: 

We seek a Business Analyst- Operations with 1-3 years of Experience. As a Business Analyst- Operations they will play a pivotal role in optimizing and overseeing the day-to-day operations of our practice. They will be responsible for implementing efficient processes, managing resources, and ensuring seamless collaboration across teams to drive the success of our practice. 

Responsibilities: 

• Operational Strategy: 

• Develop and execute strategies to enhance the overall efficiency and effectiveness of the practice. 
• Collaborate with leadership to align operational goals with the overall business strategy. 
• Continuously evaluate and refine operational processes to improve productivity and quality. 
• Team Leadership: 

• Lead and mentor a team of operations professionals, fostering a collaborative and high-performance culture. 
• Provide guidance on best practices, problem-solving, and effective decision-making. 
• Conduct regular performance reviews and support professional development initiatives. 
• Resource Management: 

• Allocate and optimize resources to meet project demands and organizational goals. 
• Monitor and manage workloads to ensure teams are adequately resourced and deadlines are met. 
• Collaborate with HR to recruit, onboard, and train new team members as needed. 
• Client Interaction: 
• Act as a key point of contact for clients regarding operational matters, ensuring client satisfaction. 

• Gather client feedback and implement improvements to enhance service delivery. 
• Collaborate with business development teams to identify and pursue new opportunities for practice. 
• Quality Assurance: 

• Establish and monitor key performance indicators (KPIs) to assess and improve the quality of practice operations. 
• Implement quality assurance measures to uphold the highest standards of service delivery. 
• Conduct regular audits and assessments to identify areas for improvement. 

Qualifications: 

• Bachelor’s degree in Electronics, computer science and IT 
• Degree/certificate in Business administration, operations management, or a related field is a plus. 
• Proven experience of 1-3 years in a similar operational leadership role. 
• Strong analytical and problem-solving skills with a keen attention to detail. 
• Excellent communication and interpersonal skills. 
• Ability to thrive in a fast-paced and dynamic environment. 
• Familiarity with Technology/software Industry is advantageous.